Return Policy

This Return Policy explains how returns are handled on Buyerseller.pk. By using our platform, you agree to the terms outlined below.

1. Platform Role

Buyerseller.pk is an online classified marketplace that connects buyers and sellers.

We do not directly sell, store, inspect, or deliver products listed on the platform. Therefore, we are not directly responsible for product returns.

All return matters must primarily be handled between the buyer and the seller.

2. Seller Responsibility

Each seller on Buyerseller.pk is responsible for:

1. Clearly stating their return policy in the product description
2. Informing buyers about return eligibility before completing a transaction
3. Honoring agreed return commitments

Buyers are strongly encouraged to confirm return terms with the seller before making payment.

3. Eligible Return Situations

A return may be requested directly from the seller in cases such as:

1. Item received is damaged
2. Wrong item delivered
3. Product significantly different from description
4. Defective item (if not disclosed in listing)

Return approval depends entirely on the seller’s stated policy and mutual agreement.

4. Non-Returnable Situations

Returns may not be accepted in the following cases:

1. Change of mind after purchase
2. Used or damaged items caused by buyer misuse
3. Items clearly described as “non-returnable”
4. Custom-made or personalized products

5. Return Process

If a buyer wishes to request a return:

1. Contact the seller directly through the platform.
2. Provide clear evidence (photos, description of issue).
3. Agree on return method and timeline.

Buyerseller.pk may review complaints but does not guarantee enforcement of returns.

6. Disputes

If a dispute arises:

1. Users should first attempt direct resolution.
2. Buyerseller.pk may review reports and take action against accounts involved in fraudulent activity.
3. However, Buyerseller.pk is not liable for financial losses arising from user transactions.

7. Safety Recommendation

For safe transactions, Buyerseller.pk recommends:

1. Inspecting items before payment (for local deals).
2. Using trusted payment methods.
3. Avoiding advance payments to unknown sellers.

8. Policy Updates

Buyerseller.pk reserves the right to update this Return Policy at any time without prior notice.