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Refund Policy

This Refund Policy explains the terms under which refunds may be issued for paid services on Buyerseller.pk. By purchasing any paid feature on our platform, you agree to this Refund Policy.

1. Nature of Platform

Buyerseller.pk operates as an online classified marketplace that connects buyers and sellers. We do not directly sell products listed by users.

Refunds apply only to platform service fees (such as featured ads or promotions), not to transactions between buyers and sellers.

2. Non-Refundable Services

The following services are generally non-refundable once activated:

  1. Featured Listings
  2. Premium Ad Promotions
  3. Homepage Placements
  4. Urgent or Highlighted Ads
  5. Subscription Packages

Once a paid feature has been activated or the ad has been published, no refund will be issued.

3. Eligible Refund Cases

A refund may only be considered in the following situations:

  1. Duplicate payment due to technical error
  2. Payment deducted but service not activated
  3. System error caused by Buyerseller.pk
  4. Unauthorized transaction (subject to verification)

All refund requests are subject to internal review and approval.

4. Refund Request Process

To request a refund, users must:

  1. Contact customer support within 3–5 working days of the transaction.
  2. Provide payment proof and transaction details.
  3. Provide a clear explanation of the issue.

Buyerseller.pk reserves the right to request additional verification.

5. Processing Time

If approved:

  1. Refunds may take 7–14 working days to process.
  2. Refunds will be issued through the original payment method where possible.

Processing time may vary depending on the payment provider.

6. Chargebacks & Payment Disputes

Users are encouraged to contact Buyerseller.pk before initiating a chargeback.

Unauthorized chargebacks may result in:

  1. Immediate suspension of account
  2. Permanent restriction from using paid services

7. Transactions Between Users

Buyerseller.pk is not responsible for refunds related to:

  1. Product dissatisfaction
  2. Delivery issues
  3. Seller disputes
  4. Damaged or defective items

Such matters must be resolved directly between buyer and seller.

8. Policy Updates

Buyerseller.pk reserves the right to update this Refund Policy at any time. Continued use of the platform after updates constitutes acceptance of revised terms.